FAQ
How does the monthly hat crew work?
We drop a new hat every month. When you join the Crew, you're guaranteed to get the next month's hat and every following month that your membership is active.
What will I receive in the box?
You’ll get the hat of the month and a bonus drop-in. Can be anything from stickers to koozies. We’ve also got bigger/better items in the works…
Do I need to place a new order every month?
No! Your order will automatically be placed every month, just make sure your billing information is up to date.
When will I be charged?
All members are charged on the 15th of each month, after their first payment. This payment is for the next month's hat.
How do I update my payment?
Log in to oyur account to update payment method.
When will my order be delivered?
Billing runs on the 15th and that's when we start shipping out. Shipping completes the last week of the month.
How do I cancel my subscription?
Just send an email to Richii@southernstringhats.com by the 13th to avoid being charged for the month.
There may be a charge if you have not fulfilled the term you signed up for, just to be fair to other members. Month-to-month members can cancel at any time.
What happens when my 6-month subscription ends?
It'll keep rolling month-to-month. No need to re-subscribe.
How do I clean my hats?
Hand wash or spot clean with mild detergent and cool water.
How big are the hats?
All of our hats have a standard 24" circumference.
Will you sponsor me or partner with me?
Reach out to us at Partnerships@SouthernStringHats.com and we'll see if it's a good fit.
Still need help?